Service & Support for Dealers
Need to service a 2Lock? Start with the quick check for the most common causes. If the problem persists, report the service case directly here — we will get back to you within 24 hours.
Quick Check: Initial Diagnosis
Before you report a service case — check the most common causes in under a minute.
The 2Lock draws its power from the e-bike. If the battery is empty or low, the lock will not respond. → Charge the battery and check again.
Check that the connection between the lock and the bike is secure. → Unplug the connector and plug it back in.
A loose or incorrectly installed axle prevents locking and unlocking. → Check the fit and install correctly.
Is the correct bike paired and is the app up to date? → Disconnect and reconnect. If problems persist, contact the bike manufacturer.
Report a service case
Please confirm the following points to access the service form:
Still have questions? We’re here for you.
Have a complex case or an urgent issue? Contact our service team directly — we’re here to help quickly and easily.